# Centric Consulting Canonical page: https://aiteamrecord.com/company/centric-consulting/ > Builds custom AI agents and implements enterprise AI platforms within existing workflows. ## What this provider does Centric Consulting describes AI advisory and implementation work spanning use-case selection, governance, custom agents and platform adoption. Its consulting offering includes readiness assessment, AI policies and change management alongside implementation of Microsoft Copilot and Salesforce Agentforce. Its agent development service addresses multi-step workflows such as document handling and service-request coordination. The stated delivery process covers requirements, workflow design, development, integration testing, user acceptance testing and deployment. Buyers can discuss a custom build or use of existing enterprise platforms, while confirming which operating responsibilities remain with their own team. ### Where the engagement can begin Centric’s AI consulting offering includes readiness assessment, use-case selection, governance and implementation. A buyer can begin with a business decision, a working integration or adoption of an existing platform. In a procurement brief, distinguish a strategy recommendation from configured software and ongoing operations: each needs its own acceptance checks. Not every engagement necessarily includes all three. Sources: [Centric Consulting — Artificial Intelligence Consulting](https://centricconsulting.com/technology-solutions/artificial-intelligence-consulting/) ### Implementing Copilot in an existing environment Its Microsoft Copilot service describes reviewing tenant and data readiness before rollout, including information sensitivity, infrastructure gaps and licensing considerations. The proposed output is a prioritized remediation plan. For Copilot Studio work, Centric describes configuring development controls, building agents for business processes and connecting them to business applications and data. The offering also covers technical documentation, administrator training and knowledge transfer. User adoption is a separate workstream, with role-specific workshops, internal champions and feedback. Buyers can therefore ask which staff need to attend, which configuration they will inherit and who will maintain it after the engagement. These details should be settled in scope rather than inferred from buying licenses. Sources: [Centric Consulting — Microsoft Copilot Consulting](https://centricconsulting.com/technology-solutions/microsoft/microsoft-copilot-consulting/) ### A documented document-processing example In its CarepathRx case study, Centric describes a pharmacy-services workflow involving hospital discharge notes in varying formats. The team first explored robotic process automation, then combined it with language-model processing. Its account describes optical character recognition of PDFs, Python and AWS Bedrock processing, and splitting long text into manageable portions. The example helps explain the division of work: conventional automation handles document intake and routing, while AI interprets less structured content. It is a provider-published account of one engagement. The page discusses early results and possible next steps toward bringing the solution to market; it does not establish a generally available product or independently verified performance for a new buyer. Sources: [Centric Consulting — CarepathRx medical-record extraction case](https://centricconsulting.com/client-stories/using-ai-to-capture-unstructured-medical-records-data/) ### Governance alongside implementation Centric’s dedicated governance service addresses policies and oversight throughout development, deployment and monitoring. It describes adapting the work to an organization’s existing maturity, defining decision protocols and addressing risks involving model behavior, data use and outputs. This expands the conversation beyond whether a model can complete a demonstration. A useful buyer discussion would identify who approves changes, who reviews exceptions and what records the internal team receives. Those are engagement questions, not confirmed contract terms. Governance advice is also distinct from certification of a delivered system. The reviewed pages do not establish a minimum budget, worldwide service availability or a fixed support commitment for every project. Sources: [Centric Consulting — AI Governance Consulting Services](https://centricconsulting.com/technology-solutions/artificial-intelligence-consulting/ai-governance-consulting-services/) ### Buyer fit Organizations with established business systems seeking an implementation partner for a defined workflow or enterprise AI rollout. Smaller teams should confirm minimum engagement size, licensing costs and the internal staff needed for governance and adoption. ## Services and focus - Provider type: AI implementation partner; AI consultancy - Delivery mode: AI Implementation - Tasks: [Automate business workflows](https://aiteamrecord.com/tasks/automate-business-workflows/) - Industries: Not stated ## Claims and sources A listing is not an endorsement or a guarantee of delivery. Provider-reported statements are not independent verification. Not stated means unknown, not absent. Source review dates are distinct from independent verification dates. Owner claim status concerns profile control, not service delivery. ### End to end Statement: Not stated Status: Not stated ### Human review Statement: Not stated Status: Not stated ### Licensed signoff Statement: Not stated Status: Not stated ### Integrates existing Statement: Describes agents connected to existing systems, including work with Microsoft 365, Power Platform, Copilot Studio and Salesforce Agentforce. Status: Provider-reported - Source: [Centric Consulting — AI Agent Development Services](https://centricconsulting.com/technology-solutions/artificial-intelligence-consulting/ai-agent-development-services/) ### Private deploy Statement: Not stated Status: Not stated ### API export Statement: Not stated Status: Not stated ### Multilingual Statement: Not stated Status: Not stated ### SLA public Statement: Not stated Status: Not stated ### Outcome pricing Statement: Not stated Status: Not stated ### Guarantee Statement: Not stated Status: Not stated ### No training on data Statement: Not stated Status: Not stated ### SOC 2 Statement: Not stated Status: Not stated ### ISO 27001 Statement: Not stated Status: Not stated ### HIPAA Statement: Not stated Status: Not stated ### GDPR Statement: Not stated Status: Not stated ### Liability named Statement: Not stated Status: Not stated ### Delivery process Statement: Lists workflow designs, architecture diagrams, integration tests and user acceptance reports among its implementation outputs. Status: Provider-reported - Source: [Centric Consulting — AI Agent Development Services](https://centricconsulting.com/technology-solutions/artificial-intelligence-consulting/ai-agent-development-services/) ### Training and support Statement: Describes training materials, knowledge transfer and continuing support to help client teams maintain and expand agent capabilities. Status: Provider-reported - Source: [Centric Consulting — AI Agent Development Services](https://centricconsulting.com/technology-solutions/artificial-intelligence-consulting/ai-agent-development-services/) ### Governance advisory Statement: Offers AI readiness assessments and governance planning that addresses decision boundaries, oversight and acceptable use. These are consulting services, not independently verified security certifications. Status: Provider-reported - Source: [Centric Consulting — Artificial Intelligence Consulting](https://centricconsulting.com/technology-solutions/artificial-intelligence-consulting/) ### Adoption and operations Statement: Describes change management, role-based user guidance, and development, deployment and maintenance of AI systems. Status: Provider-reported - Source: [Centric Consulting — Artificial Intelligence Consulting](https://centricconsulting.com/technology-solutions/artificial-intelligence-consulting/) ## Service details - Service coverage: Not stated - Headquarters: Not stated - Languages: Not stated - Pricing: Not stated - Official website: [Centric Consulting](https://centricconsulting.com/technology-solutions/artificial-intelligence-consulting/ai-agent-development-services/) ## Profile sources and updates This profile has not been independently verified. Sources last reviewed: 2026-10-08 Owner claim status: Not claimed ### Original sources - [Centric Consulting — AI Agent Development Services](https://centricconsulting.com/technology-solutions/artificial-intelligence-consulting/ai-agent-development-services/) — Provider source; checked 2026-10-08 - [Centric Consulting — Artificial Intelligence Consulting](https://centricconsulting.com/technology-solutions/artificial-intelligence-consulting/) — Provider source; checked 2026-10-08 - [Centric Consulting — CarepathRx medical-record extraction case](https://centricconsulting.com/client-stories/using-ai-to-capture-unstructured-medical-records-data/) — Provider source; checked 2026-10-08 - [Centric Consulting — Microsoft Copilot Consulting](https://centricconsulting.com/technology-solutions/microsoft/microsoft-copilot-consulting/) — Provider source; checked 2026-10-08 - [Centric Consulting — AI Governance Consulting Services](https://centricconsulting.com/technology-solutions/artificial-intelligence-consulting/ai-governance-consulting-services/) — Provider source; checked 2026-10-08 Corrections: https://aiteamrecord.com/correction?provider=centric-consulting Interpretation guide: https://aiteamrecord.com/methodology.md