Centric Consulting

Where the engagement can begin

Centric’s AI consulting offering includes readiness assessment, use-case selection, governance and implementation. A buyer can begin with a business decision, a working integration or adoption of an existing platform. In a procurement brief, distinguish a strategy recommendation from configured software and ongoing operations: each needs its own acceptance checks. Not every engagement necessarily includes all three.

Sources: Centric Consulting — Artificial Intelligence Consulting ↗ (provider)

Implementing Copilot in an existing environment

Its Microsoft Copilot service describes reviewing tenant and data readiness before rollout, including information sensitivity, infrastructure gaps and licensing considerations. The proposed output is a prioritized remediation plan. For Copilot Studio work, Centric describes configuring development controls, building agents for business processes and connecting them to business applications and data.

The offering also covers technical documentation, administrator training and knowledge transfer. User adoption is a separate workstream, with role-specific workshops, internal champions and feedback. Buyers can therefore ask which staff need to attend, which configuration they will inherit and who will maintain it after the engagement. These details should be settled in scope rather than inferred from buying licenses.

Sources: Centric Consulting — Microsoft Copilot Consulting ↗ (provider)

A documented document-processing example

In its CarepathRx case study, Centric describes a pharmacy-services workflow involving hospital discharge notes in varying formats. The team first explored robotic process automation, then combined it with language-model processing. Its account describes optical character recognition of PDFs, Python and AWS Bedrock processing, and splitting long text into manageable portions.

The example helps explain the division of work: conventional automation handles document intake and routing, while AI interprets less structured content. It is a provider-published account of one engagement. The page discusses early results and possible next steps toward bringing the solution to market; it does not establish a generally available product or independently verified performance for a new buyer.

Sources: Centric Consulting — CarepathRx medical-record extraction case ↗ (provider)

Governance alongside implementation

Centric’s dedicated governance service addresses policies and oversight throughout development, deployment and monitoring. It describes adapting the work to an organization’s existing maturity, defining decision protocols and addressing risks involving model behavior, data use and outputs. This expands the conversation beyond whether a model can complete a demonstration.

A useful buyer discussion would identify who approves changes, who reviews exceptions and what records the internal team receives. Those are engagement questions, not confirmed contract terms. Governance advice is also distinct from certification of a delivered system. The reviewed pages do not establish a minimum budget, worldwide service availability or a fixed support commitment for every project.

Sources: Centric Consulting — AI Governance Consulting Services ↗ (provider)