# Duotach Canonical page: https://aiteamrecord.com/company/duotach/ > Custom AI agents and workflow automation integrated with existing business systems. ## What this provider does Duotach is a Buenos Aires software and AI automation consultancy. Its official services describe process analysis and scoped roadmaps, n8n workflow automation, custom agents, WhatsApp chatbots and software integrated with client systems. In a provider-hosted Ecuador case, it says it automated operations and built an AWS-hosted knowledge base with source-citing answers and a documented handover. Those details are provider-reported, not independently verified results. Buyers should distinguish custom services from Duotach's Vozia product and confirm integration, human review, data hosting, support and price for their own scope. ### Select the process before the automation stack Duotach describes starting a custom engagement with an introductory call that maps which processes to automate and in what order. Its services then include AI consulting and strategy, n8n workflow automation, custom agents, conversational tools and bespoke software. This is human implementation work, separate from its Vozia WhatsApp product. The services page says custom work is quoted by scope rather than publishing a universal price. A buyer can use that discovery phase to identify a bounded workflow, the current tools and data that support it, and the handoffs that should remain with staff. The official pages describe CRM, email, WhatsApp and other business-system connections, but do not promise every connector or a fixed deployment time. Sources: [Duotach — Services](https://duotach.com/en/services); [Duotach — AI automation and software consultancy](https://duotach.com/en) ### Build on existing systems and client data The provider says it builds agents and automations on top of systems clients already use, including ERP or CRM records and messaging channels. Its official pages also describe custom software with dashboards and APIs. These approaches differ from buying a hosted chatbot alone: the buyer needs to identify which records the agent can read, which actions it can take, and what happens when information is uncertain. In its Acatha Ecuador case, Duotach says it mapped scattered documentation and repetitive work, automated priority processes and built a retrieval-based knowledge base on the client's AWS infrastructure. The case describes natural-language answers that cite internal sources. It is a provider-hosted account of one engagement, not independent proof of accuracy or an included architecture for other customers. Sources: [Duotach — AI automation and software consultancy](https://duotach.com/en); [Duotach — Services](https://duotach.com/en/services); [Duotach — Acatha Ecuador case study](https://duotach.com/en/case-studies/ai-automation-ecuador) ### Tune, hand over and define operating responsibility The Acatha case describes tuning with real questions and documenting the system so the client's team can maintain and extend it. Duotach's homepage likewise says it hands over code, documentation and access for custom builds. Those are useful signs of a handover approach, while the reviewed pages do not specify a standard support term, acceptance test or response commitment. For a new engagement, ask who approves customer-facing messages or operational changes, who maintains integrations and knowledge sources, and whether hosting stays in the customer's account. Duotach identifies itself as based in Buenos Aires and describes work across Latin America; those statements do not establish availability in every country or a standard contract suitable for every smaller buyer. Sources: [Duotach — Acatha Ecuador case study](https://duotach.com/en/case-studies/ai-automation-ecuador); [Duotach — AI automation and software consultancy](https://duotach.com/en); [Duotach — About](https://duotach.com/en/about); [Duotach — Services](https://duotach.com/en/services) ### Buyer fit Small and midsize teams that want agents or workflow automation connected to their existing CRM, ERP, messaging or internal documents. Ask which process is in scope, what n8n/custom-code components are delivered, where data runs, which actions require human approval, what documentation and access transfer, and who maintains the system. The reviewed pages say custom work is quoted by scope, but do not publish a general project price or support term. ## Services and focus - Provider type: AI consultancy; AI implementation partner - Delivery mode: AI Implementation - Tasks: [Automate business workflows](https://aiteamrecord.com/tasks/automate-business-workflows/) - Industries: Not stated ## Claims and sources A listing is not an endorsement or a guarantee of delivery. Provider-reported statements are not independent verification. Not stated means unknown, not absent. Source review dates are distinct from independent verification dates. Owner claim status concerns profile control, not service delivery. ### Custom automation services Statement: Duotach describes process analysis, AI consulting, n8n workflows, custom agents, WhatsApp chatbots and bespoke software as services quoted to the project scope. Status: Provider-reported - Source: [Duotach — Services](https://duotach.com/en/services) ### Existing-system integration Statement: The provider says it connects automations to client CRM, email and business tools; its homepage describes examples involving ERP, WhatsApp and client-owned infrastructure. Status: Provider-reported - Source: [Duotach — Services](https://duotach.com/en/services) - Source: [Duotach — AI automation and software consultancy](https://duotach.com/en) ### Acatha project phases Statement: A Duotach-hosted Ecuador case describes mapping processes and documents, automating priority work, building an AWS knowledge base, tuning with real questions and handing over to the client team. Status: Provider-reported - Source: [Duotach — Acatha Ecuador case study](https://duotach.com/en/case-studies/ai-automation-ecuador) ### Documented client operation Statement: Duotach says the Acatha system was documented for client operation and extension; the reviewed pages do not establish a universal support or maintenance term. Status: Provider-reported - Source: [Duotach — Acatha Ecuador case study](https://duotach.com/en/case-studies/ai-automation-ecuador) - Source: [Duotach — AI automation and software consultancy](https://duotach.com/en) ### Internal knowledge base Statement: The provider-hosted Acatha case says an agent answers internal questions from company documents with source citations on the client's AWS infrastructure; this is a specific example, not a standard outcome. Status: Provider-reported - Source: [Duotach — Acatha Ecuador case study](https://duotach.com/en/case-studies/ai-automation-ecuador) ## Service details - Service coverage: Duotach says it works with businesses across Latin America; confirm availability for the specific country and engagement. - Headquarters: Not stated - Languages: Not stated - Pricing: Not stated - Official website: [Duotach](https://duotach.com/en/) - Official contact: [Contact this provider](https://duotach.com/en/contact) ## Profile sources and updates This profile has not been independently verified. Sources last reviewed: 2026-10-14 Content last updated: 2026-10-14T11:16:16.436Z Owner claim status: Not claimed ### Original sources - [Duotach — AI automation and software consultancy](https://duotach.com/en) — Provider source; checked 2026-10-14 - [Duotach — Services](https://duotach.com/en/services) — Provider source; checked 2026-10-14 - [Duotach — About](https://duotach.com/en/about) — Provider source; checked 2026-10-14 - [Duotach — Acatha Ecuador case study](https://duotach.com/en/case-studies/ai-automation-ecuador) — Provider source; checked 2026-10-14 - [Duotach — Contact](https://duotach.com/en/contact) — Provider source; checked 2026-10-14 Corrections: https://aiteamrecord.com/correction?provider=duotach Interpretation guide: https://aiteamrecord.com/methodology.md